PLEASE REVIEW THIS DOCUMENT CAREFULLY. THESE TERMS INCLUDE A MANDATORY PRE-ARBITRATION INFORMAL DISPUTE RESOLUTION PROCESS, MANDATORY ARBITRATION, CLASS ACTION WAIVER, INDEMNIFICATION, LIMITATION OF LIABILITY AND JURY TRIAL WAIVER THAT AFFECT YOUR RIGHTS.
Effective Date: August 19, 2026
This Zeely Creative Agent Terms of Use (these “Feature Terms”) governs your access to and use of Zeely’s AI-powered Slack creative agent feature – an add-on tool that can be added to any Slack conversation to provide your team with marketing overviews, marketing advice, detailed AI-driven insights, and other useful information to support your advertising and marketing efforts (the “Feature”). These Feature Terms supplement, and are incorporated into, Zeely’s general Terms of Service (the “General Terms”) which continue to apply to your use of the Zeely platform generally. The Privacy matters are governed by special dedicated Creative Agent Privacy Policy (“Privacy policy”). Capitalized terms not defined in these Feature Terms have the meanings given in the General Terms. These Feature Terms apply only if you or your organization purchase, enable, or use the Feature. If you do not use the Feature, these Feature Terms do not apply to you, though the General Terms and Privacy Policy still do.
The dispute resolution under this Featured Terms shall be governed by Arbitration agreement: https://zeely.ai/arbitration-agreement/
By clicking “I agree” (or a similar acknowledgment) when purchasing or enabling the Feature on our website or mobile app, or by installing, enabling, or using the Feature in any manner, you acknowledge that you have read, understood, and agree to be bound by these Feature Terms, in addition to the General Terms and Privacy Policy. If you do not agree, you must not enable or use the Feature.
You represent that you are at least 18 years old (or the age of majority in your jurisdiction, if higher) and legally capable of entering into a binding agreement, and that if you are enabling the Feature on behalf of an organization, you have authority to bind that organization to these Feature Terms.
These Feature Terms are published by Zeely, Inc., a company registered and existing under the laws of the State of Delaware, having its registered place of business at 2810 N Church St, Ste 27833, Wilmington, DE 19801, U.S.A. (“Zeely,” “we,” “us,” or “our”).
1. What the Feature Does
The Feature is an AI agent that can be added to any Slack channel, group, or direct-message conversation (“Conversation”) within your workspace. Once added, the Feature reads the messages needed to identify and respond to requests for marketing overviews, marketing advice, AI-driven insights, or other useful information: up to the 15 most recent top-level messages in that Conversation at the time of installation, to understand context, and, after that, only messages in a thread where it has been directly mentioned (up to the last 15 messages in that thread) or direct messages sent to it. The Feature does not read or process other messages in the Conversation that do not mention it, and any participant in that Conversation may address a request to the Feature directly.
When a request is identified, the Feature:
- uses large language models to recognize and interpret the request, gather and analyze relevant marketing information, and generate a response consisting of marketing overviews, advice, AI-driven insights, creative files or assets, or other useful information (the “Generated Insights”); and
- delivers the Generated Insights back into the Conversation for your team’s review and use.
The Feature is intended to help your team understand marketing concepts, evaluate campaign ideas, and access AI-generated insights and information to support your own advertising and marketing decisions. It is an assistive informational tool, not a substitute for your own legal, marketing, or compliance review before you act on any Generated Insights or use them in a live campaign.
2. Enabling and Authorizing the Feature
Because the Feature can be added to any Conversation in your workspace, and because – once added – it can read and respond to messages in that Conversation as described in Section 1 and Section 3, and can be invoked by any participant, you (and, if applicable, your organization’s Slack workspace administrator) are responsible for:
- confirming that you have the authority to add the Feature to the Conversations in question, and for obtaining any internal approvals your organization requires before doing so;
- informing the other participants in any Conversation that the Feature has been added and how it reads messages in that Conversation, as described in Section 3;
- controlling who has access to Conversations where the Feature is active, and promptly removing the Feature from a Conversation if that access is no longer appropriate; and
- all requests submitted to the Feature and all use made of the Generated Insights by anyone with access to the Conversation, regardless of who within your organization submitted the request.
3. Data We Access Within Slack
Once the Feature is added to a Conversation, we access: (a) up to the 15 most recent top-level messages in that Conversation at the time of installation, to understand context; and (b) after that, only messages in a thread where the Feature has been directly mentioned (up to the last 15 messages in that thread), or direct messages sent to it. We do not access or process other messages in the Conversation. This also covers files, images, or links shared within the messages we access, and limited workspace and user metadata necessary to route requests and deliver responses. The Feature may also retain limited memory of prior interactions to give more relevant responses over time, as described in our Privacy Policy.
This is the minimum access required to operate the Feature. Removing the Feature from a Conversation stops further access to that Conversation going forward, but does not, by itself, delete data already processed – see Section 15. Fuller detail on how this data is stored, retained, and shared is set out in our Privacy Policy.
4. Use of AI Providers
We use the AI systems described in Section 1 solely to recognize, interpret, and route your requests, generate the Generated Insights you request, and to operate, secure, support, and improve the Feature. We do not sell information processed by the Feature, and we do not use it for any purpose other than to provide, secure, and improve the Feature and comply with applicable law. Our commitments regarding the AI providers we use – including that Conversation data is not used to train AI models or for advertising – are set out in our Privacy Policy, which governs our data-handling practices for the Feature.
5. Ownership of Requests and Generated Insights
Your content. You and your organization retain all rights, title, and interest in the requests, instructions, brand assets, and other materials you submit to the Feature (“Your Content”). You grant Zeely, and the AI providers described above, a limited, non-exclusive license to use Your Content solely to operate the Feature and produce the Generated Insights you request.
Generated Insights. As between you and Zeely, and subject to your compliance with these Feature Terms, the General Terms, and payment of applicable fees, we assign to you all of our right, title, and interest (if any) in the Generated Insights produced for you, and you may use the Generated Insights for your own internal business, advertising, and marketing purposes.
This assignment is subject to one important limitation:
- No guarantee of accuracy or clearance. We do not warrant that Generated Insights are accurate, complete, original, or free of any third party’s intellectual property or other rights. Generative AI models can produce output that is inaccurate or that unintentionally resembles existing copyrighted or trademarked material. You are solely responsible for independently verifying and, where appropriate, clearing Generated Insights – including for accuracy and for trademark or copyright issues – before relying on them or using them in any live advertising or marketing activity.
Feedback. If you provide feedback or suggestions about the Feature, you agree that we may use it freely without any obligation to you.
6. Acceptable Use
You will not use the Feature to request, generate, publish, or distribute Generated Insights that:
- are false, misleading, or deceptive, including in a manner that would violate the U.S. FTC Act, FTC endorsement and testimonial guidance, or equivalent advertising-standards law in your market;
- infringe or misappropriate any third party’s intellectual property, publicity, privacy, or other legal rights, including by reproducing a third party’s trademark, logo, or copyrighted work without authorization;
- promote or reference regulated products or services (such as alcohol, tobacco, gambling, cannabis, firearms, pharmaceuticals, or financial or investment products) without the disclosures, substantiation, or licensing required by applicable law;
- are unlawful, fraudulent, defamatory, obscene, hateful, or that promote violence or discrimination;
- are used to impersonate any person or organization; or
- attempt to circumvent any usage limits, filters, or safety measures we apply to the Feature.
We may investigate suspected violations, and may suspend or terminate your access to the Feature, remove it from a Conversation, or decline to generate a requested output, at our discretion, where we reasonably believe this Acceptable Use section has been violated.
7. Your Responsibility for Advertising Compliance
The Feature helps provide marketing overviews, advice, and insights; it does not provide legal, regulatory, or advertising-compliance advice, and its output should not be treated as such. Before you act on or rely on any Generated Insights in your marketing or advertising activities, you are responsible for:
- your own legal and compliance review, including truth-in-advertising, disclosure, industry-specific, and platform-policy requirements applicable to your campaign and jurisdiction;
- any labeling or disclosure of AI-generated or AI-assisted content required by law or by the platform on which you publish it; and
- the ultimate content, targeting, and performance of any campaign or marketing activity informed by Generated Insights.
We do not guarantee that any Generated Insights will be accurate, complete, or suitable for your particular purpose, or that any campaign or marketing activity informed by Generated Insights will achieve any particular result.
8. Fees, Purchase, and Cancellation
The Feature is offered as a paid add-on to your Zeely subscription. Fees, billing cycle, auto-renewal, and cancellation terms are as presented to you in the purchase pop-up at the time you enable the Feature and as set out in the General Terms’ payment provisions, which apply equally here. You may cancel or remove the Feature at any time; cancellation is effective at the end of the then-current billing period, and fees already paid are non-refundable except as required by law or as we otherwise agree.
Trial and beta pricing. We may, at our discretion, make the Feature, or certain functionality within it, available at a reduced fee or free of charge for a limited trial or beta period. At the end of any such trial or beta period, you will be given the option to continue using the Feature under the billing options then available; continued use is subject to the applicable fees from that point forward.
Usage Tokens. To verify and track usage of the Feature, we may use digital tokens or credits (“Tokens”). Tokens are used solely to measure and manage your usage of the Feature. Tokens are not real currency, carry no monetary value, and cannot be exchanged, redeemed, or converted for cash or any other real currency. We may, at our sole discretion, provide you with bonus or promotional Tokens from time to time; doing so is a right we reserve and not an obligation, and we may modify, reduce, or discontinue any Token allocation at any time.
9. Beta Features
From time to time, we may make available certain functionality within the Feature that is not generally made available to Zeely customers and/or that is designated as alpha, beta, pilot, preview, or similar designation (“Beta Features”), at our sole discretion. The purpose of Beta Features is to evaluate their functionality, performance, and usability. Your access to and use of any Beta Features is entirely optional and at your own discretion, and Beta Features are not considered part of the “Feature” under these Feature Terms.
By accessing or using Beta Features, you understand, acknowledge, and agree that Beta Features (a) are not a final product and may contain defects, bugs, and other issues; and (b) are provided solely on an “AS IS” and “AS AVAILABLE” basis without any warranty of any kind, and may be modified or discontinued in our sole discretion. YOU ASSUME ALL RISKS AND COSTS ASSOCIATED WITH YOUR USE OF BETA FEATURES, INCLUDING WITHOUT LIMITATION ANY INTERNET ACCESS FEES, BACK-UP EXPENSES, COSTS INCURRED FOR THE USE OF YOUR DEVICE AND PERIPHERALS, AND ANY DAMAGE TO ANY EQUIPMENT, SOFTWARE, INFORMATION, OR DATA. Additionally, we are not obligated to provide any maintenance, technical, or other support for Beta Features.
10. Sub-processors
We rely on a number of sub-processors to operate the Feature. These sub-processors process Conversation data only on our instructions and under confidentiality and security obligations. A current list of sub-processors, including the categories of service providers and AI technology partners we use, is maintained in our Privacy Policy.
11. Disclaimers
THE FEATURE, AND ALL GENERATED INSIGHTS, ARE PROVIDED ON AN “AS IS” AND “AS AVAILABLE” BASIS. TO THE FULLEST EXTENT PERMITTED BY LAW, ZEELY DISCLAIMS ALL WARRANTIES, EXPRESS OR IMPLIED, INCLUDING IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, TITLE, AND NON-INFRINGEMENT.
AI-GENERATED OUTPUT CAN BE INACCURATE, INCOMPLETE, LOW-QUALITY, OFF-BRAND, OR INAPPROPRIATE FOR YOUR INTENDED USE. YOU ARE RESPONSIBLE FOR REVIEWING ALL GENERATED INSIGHTS BEFORE RELYING ON OR PUBLISHING THEM. WE DO NOT WARRANT THAT THE FEATURE WILL BE UNINTERRUPTED OR ERROR-FREE, OR THAT IT WILL MEET YOUR REQUIREMENTS, AND WE ARE NOT RESPONSIBLE FOR THE AVAILABILITY OR FUNCTIONING OF SLACK OR ANY AI PROVIDER THAT THE FEATURE DEPENDS ON.
SOME JURISDICTIONS DO NOT ALLOW CERTAIN WARRANTY EXCLUSIONS; IN THOSE JURISDICTIONS, THE EXCLUSIONS ABOVE APPLY ONLY TO THE MAXIMUM EXTENT PERMITTED BY LAW.
12. Limitation of Liability
TO THE MAXIMUM EXTENT PERMITTED BY LAW, ZEELY AND ITS OFFICERS, DIRECTORS, EMPLOYEES, AND AGENTS WILL NOT BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, OR PUNITIVE DAMAGES, INCLUDING LOST PROFITS, LOST DATA, BUSINESS INTERRUPTION, OR REPUTATIONAL HARM, ARISING OUT OF OR RELATING TO THE FEATURE OR ANY GENERATED INSIGHTS.
OUR TOTAL CUMULATIVE LIABILITY FOR ALL CLAIMS ARISING FROM OR RELATING TO THE FEATURE WILL NOT EXCEED THE FEES YOU PAID US FOR THE FEATURE IN THE TWELVE (12) MONTHS PRECEDING THE EVENT GIVING RISE TO THE CLAIM (OR $100 IF YOU HAVE NOT PAID US FOR THE FEATURE).
WE ARE SPECIFICALLY NOT LIABLE FOR: (A) ANY THIRD-PARTY INTELLECTUAL PROPERTY CLAIM ARISING FROM YOUR PUBLICATION OR USE OF GENERATED INSIGHTS; (B) ANY DECISION BY A THIRD PARTY (INCLUDING ANY ADVERTISING PLATFORM) BASED ON YOUR USE OF GENERATED INSIGHTS; OR (C) ANY ACTION TAKEN BY ANYONE WITH ACCESS TO A CONVERSATION WHERE THE FEATURE IS ACTIVE.
SOME JURISDICTIONS DO NOT ALLOW THE EXCLUSION OR LIMITATION OF CERTAIN DAMAGES; IN THOSE JURISDICTIONS, OUR LIABILITY IS LIMITED TO THE MAXIMUM EXTENT PERMITTED BY LAW.
13. Indemnification
YOU AGREE TO INDEMNIFY, DEFEND, AND HOLD HARMLESS ZEELY AND ITS AFFILIATES, OFFICERS, DIRECTORS, EMPLOYEES, AND AGENTS FROM ANY CLAIMS, LIABILITIES, DAMAGES, LOSSES, AND EXPENSES (INCLUDING REASONABLE ATTORNEYS’ FEES) ARISING OUT OF OR RELATING TO:
- REQUESTS SUBMITTED TO THE FEATURE BY YOU OR ANYONE WITH ACCESS TO A CONVERSATION WHERE THE FEATURE IS ACTIVE;
- YOUR PUBLICATION, DISTRIBUTION, OR OTHER USE OF GENERATED INSIGHTS, INCLUDING ANY CLAIM THAT SUCH USE INFRINGES A THIRD PARTY’S INTELLECTUAL PROPERTY, PUBLICITY, OR OTHER RIGHTS;
- YOUR VIOLATION OF THESE FEATURE TERMS, INCLUDING THE ACCEPTABLE USE SECTION, OR OF APPLICABLE ADVERTISING OR CONSUMER-PROTECTION LAW; AND
- YOUR VIOLATION OF ANY ADVERTISING PLATFORM’S POLICIES IN CONNECTION WITH A CAMPAIGN OR MARKETING ACTIVITY INFORMED BY GENERATED INSIGHTS.
14. Term, Suspension, and Termination
The Feature remains available for as long as your subscription to it is active and you keep it added to a Conversation. You may remove the Feature from a Conversation, or cancel the Feature subscription, at any time; removal stops further access to that Conversation going forward.
We may suspend or terminate your access to the Feature, or remove it from a Conversation, at any time, with or without notice, if we believe you have violated these Feature Terms (including the Acceptable Use section), if continued access poses a security or legal risk, or if we discontinue the Feature.
Removing the Feature or terminating access does not, by itself, delete Conversation data or Generated Insights already processed or stored; deletion is handled in accordance with our Privacy Policy and your rights under Section 15 below. Sections of these Feature Terms that by their nature should survive termination (including Sections 5, 7, 11, 12, 13, 15, 17, and 18) will survive.
15. Your Control and Deletion Requests
You may request deletion of Conversation data and Generated Insights processed through the Feature at any time using the privacy contact details in Section 20 below, or, where applicable, through the account-deletion tools available in the Zeely app. Removing the Feature from a Conversation or uninstalling it from your Slack workspace stops new data collection from that source but does not by itself delete previously processed data; deletion follows the retention timelines described in our Privacy Policy.
16. Changes to These Feature Terms
We may update these Feature Terms from time to time, and will revise the “Effective date” date above when we do. Where a change is material – including a change to the AI providers we use, the data we access, or how we use Generated Insights – we will notify you in advance by in-app or in-Slack notification or by email, and, where required by law, we will obtain your renewed consent before the change takes effect. Your continued use of the Feature after a non-material change becomes effective constitutes acceptance of that change.
17. Relationship to Our General Terms and Privacy Policy
These Feature Terms supplement, and should be read together with, Zeely’s General Terms and Privacy Policy. In the event of a direct conflict between these Feature Terms and the General Terms with respect to the Feature specifically, these Feature Terms will govern; the General Terms continue to govern all other aspects of your relationship with Zeely, including account registration, general payment terms, and any provisions not addressed here.
18. Governing Law and Dispute Resolution
These Feature Terms and any dispute arising out of or relating to the Feature will be governed by the laws of the State of Delaware, USA, without regard to its conflict-of-laws principles.
Subject to the provisions of this Arbitration Agreement, both you and we agree that any dispute, claim, or disagreement related to your access to or use of the Services, any communications received, any products sold or distributed through the Services, or the Terms – including disputes that arose before the effective date of the Terms (each referred to as a “Dispute”) – will be resolved through binding arbitration in accordance with the Arbitration Agreement available herein: https://zeely.ai/arbitration-agreement/
19. Miscellaneous
- Entire Agreement. These Feature Terms, together with the General Terms and Privacy Policy, constitute the entire agreement between you and Zeely regarding the Feature.
- Waiver. Our failure to enforce any right or provision of these Feature Terms will not be considered a waiver.
- Severability. If any provision is held invalid or unenforceable, the remaining provisions will remain in effect.
- Assignment. You may not assign these Feature Terms without our prior written consent. We may freely assign these Feature Terms, including in connection with a merger, acquisition, or sale of assets.
- No Agency. No joint venture, partnership, employment, or agency relationship exists between you and Zeely as a result of these Feature Terms.
20. Contact
Questions about the Feature or these Feature Terms. Please write to support@zeely.app with the subject line “Creative Agent Feature – Question.” We will respond within 30 days.
Privacy or data-deletion requests. Please write to legal@zeely.ai, or refer to the contact section of our Privacy Policy. We will respond to verified requests within 30 days.
Security reports. If you believe you have discovered a security vulnerability affecting the Feature, please report it privately to legal@zeely.ai so we can investigate before any public disclosure. We aim to acknowledge receipt within three business days.
© 2026 Zeely, Inc. All Rights Reserved. Zeely, Inc. · 2810 N Church St, Ste 27833, Wilmington, DE 19801, U.S.A.